I joined in a part-time role in the Head Office Space & Format team, working on a High Street stores trial. This led to an Area Manager role, then Regional Business Manager, before becoming Store Operations Development Director.

I’m still with WHSmith after nearly 15 years because of the people I work with. The team is ‘lean’, allowing you to be a bigger fish in a smaller pond than you would be in other retailers; you get the opportunity to influence and really make a difference to our stores. If you perform well, you can get known very quickly!

The business is extremely challenging, but I wouldn’t want to work somewhere where it was easy. I’m very results focused, as is WHSmith. If you do your job well, the sky’s the limit.