MANAGING OUR OFFER TO REFLECT THE CHANGING NEEDS OF OUR CUSTOMERS

Travel – we’re providing a compelling choice of products, available for customers whenever and wherever they need them. We’re also spotting changes in trends in our markets and channels, and managing our space accordingly. Finally, we’re using our own-label and private labels, such as Gadget Shop, to develop product ranges for the travelling customer and to sell wholesale to our international partners.

High Street – we’re continuing to manage the space in our stores to reflect the characteristics of each location. For example, competition, affluence, and store size and layout all make a difference. We’re also developing new products and ranges. Our efforts involve building on our strong heritage in own-brand education and stationery.