Retail Operations

From Store Planners to Loss Prevention, our Retail Operations team are constantly innovating.

This department sets the direction for over 1,300 stores across the globe, in support of our customer needs. By working closely with our trading teams, store activity is managed and workload plans are developed. In short, our stores rely on this team to make the right decisions and to act as gatekeepers. Retail Operations also has tremendous influence in Head Office, helping us decide how best to please our customers – which is what we’re all about.

To thrive in Retail Operations, you need to understand stores thoroughly and continually update your knowledge. You also need to juggle projects and thrive in a fast-paced team. Good organisation is crucial, along with clear communication. If you’re always thinking of ways to improve how we work, you’ll soon be making an impact.

Retail Operations is split into three areas.

Store Communications & Planning are responsible for co-ordinating and communicating the plans to enable our network of stores to implement trading and marketing initiatives. This requires meticulous planning and attention to detail to devise short, medium and long term plans.

Our Stores Operations Development team find innovative ways to make life simpler for stores. It’s all about enhancing the in-store experience while making operations efficient. Often, this can be through new technology, for example, the use of tablets in-store. Regional Business Managers, store teams and Head Office functions such as IT work collaboratively to roll out new projects. Losses are an unfortunate part of life in retail.

Our Stores Trading Losses team work to reduce shrink and known losses, while improving store efficiency across the regions.

Want to know more?

There’s lots of reasons to join our team. If you’d like to get a better understanding of some of the benefits available to you or to learn more about our excellent training, please click on the quick links below. You can also take a shortcut to an overview of our application process.

Our benefits


Our benefits include everything you’d expect and a few perks that might surprise you!

To find out more click here.

Learning & Development

Learning &

There are no limits to where your talent and drive can take you with our training programmes.

To find out more click here.

Application process


Ready to apply? We can take you through the next steps to complete the application process.

To find out more click here.

WHSmith Retail Operations jobs

To gain an insight into the types of roles we have in this part of our business, please see the example job titles below. To view all our current vacancies please click on the button.