At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth. Our IT team works closely with stakeholders to develop and implement technology solutions. As a Junior Business Analyst here you will be responsible for analysing, recommending and defining business requirements to implement new business models and enhance existing processes, products and services. Available to work from either of our Support Centre locations, London or Swindon.

What you will be doing:

• Requirement Elicitation - Capturing and documenting business requirements aligned with the business objective.
• Process & BA Documentation - Preparing clear business analysis documentation, including current and future state processes, requirements / user stories and non-functional requirements, requirements traceability.
• Stakeholder Relationships - Building effective working relationships with internal teams / stakeholders and external suppliers.
• Supplier Engagement - Coordinating with suppliers to support the understanding of requirements and review solution designs.
• Test Execution – Supporting the testing activities by reviewing test scenarios and testing outcomes, triaging defects, and supporting the business in User-Acceptance Testing.
• Workshop Facilitation – Supporting meetings, workshops and discussions by taking notes, tracking actions and following up on the next steps.
• Business Process / Change – Helping develop user guides and training materials to support business change and system adoption.
• Project Governance - Working as part of the project team to identify upstream / downstream dependencies, risk and issues and input into the project timeline (for BA activities).
• Process Adherence – Following the WHSmith best practices documentation and methodology for project delivery.

What we are looking for:

• A proven Business Analysis background
• Excellent understanding of IT processes and associated skills.
• Experience of working with either Agile or Waterfall development methodologies
• Proven experience of managing multiple projects
• Ideally previous experience in Retail, Logistics, FMCG, Manufacturing or CPG

How we reward our teams:

• Hybrid Working Model from home and in the office
• 4pm Friday Finish
• Flexible Working
• 24 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
• Family Friendly Leave
• Competitive Pension Contribution
• Sharesave Scheme
• Annual Bonus based on company and personal performance
• Competitive Salary
• Cycle to Work Scheme
• Staff Discount Card for railway stores (subject to policy)

About us: Celebrating over 230 years, we’re proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 5,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve.  

Our business operates from two key locations. Our UK Travel and International office is based in a vibrant area of London, close to Aldgate and Liverpool Street Station, while the other is located at Swindon's International Business Park, just off the M4 with excellent transport links and over 100 on-site parking spaces.

Across both locations, we're an ambitious team that thrives on pace, collaboration, and innovation. We foster an entrepreneurial culture where people are encouraged to take initiative, embrace new challenges, and help shape the future of our business.

At WHSmith, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you—you’re welcome here. 

We’re also open to flexible working where possible, so if that’s something you need, let’s chat. And if you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!