Our station stores are perfectly set up to meet the needs of customers who are often in a hurry. Whether they’re a regular who pops in for a paper for their morning commute, or someone looking to pass the time on a long journey with a magazine and a sandwich. No matter who the customers are, for our teams the real challenge is dealing with the ebb and flow of customers, especially during busy rush hours. It takes good organisation to find the right balance: filling shelves and handling deliveries when it’s quieter but also giving great service when the customers flood in. Many of our station store customers use the self-service checkouts and want to be in and out as fast as possible, but you still need to be on hand to help. Our rail stores offer tremendous scope – we’re always looking to find out more about what travellers want.
There are a number of management roles within our rail stores; Store Managers, Deputy Managers and Team Leaders. Their job is to drive sales, inspire the teams and to make sure every customer has a brilliant experience. The best managers take real pride in running outstanding stores. They’re hands-on and target-focused, and they treat the business as their own. This approach helps them meet the challenges they face in Travel: a fast-paced environment and a requirement for a greater focus on staff morale and loss prevention issues. Some managers have to contend with unsociable working hours and in some cases, the task of running small units with fewer staff. With landlords to think about and teams to unite too, we make sure that there’s plenty of support available. One way we do this is through our Retail Academy, which helps managers learn and progress.
Sales Assistant roles
To be a Sales Assistant in one of our station-based stores, you need to work fast to keep customers happy. After all, they have trains to catch, and often no time to stand and chat. Swift customer service makes all the difference, as does a good grasp of current promotions. At the same time, you need to keep shelves fully stocked – you never know when a train will be delayed and your store will be filled with customers. Keep standards high and the store spick and span, and you’ll go a long way to impressing customers and managers alike. Show you’ve got what it takes and we’ll help you move up with the help of our Retail Academy.
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