Travel Stores

Our travel stores can be found in a huge range of places.

Go into any railway or bus station, airport, hospital or motorway services, as well as a number of universities and workplaces, and there’s a good chance you’ll see a WHSmith Travel store.

We offer a range of products to suit our customers where they need them, when they’re on the move. This part of WHSmith is a world away from our High Street business. Here, it’s all about speed – serving customers quickly, so they can get on with their busy lives.

There are over 570 Travel outlets in the UK and many are open 24/7

We tailor the product ranges to reflect where the stores are based – units in railway and bus stations tend to sell more newspapers and magazines; airports more books and travel essentials; service stations a range of travel accessories and snacks and hospital stores focus on convenience ranges for staff, patients and visitors, and in some they even have their own café.

Although our various formats all prioritise different products, best practice and processes stay the same. The statistics show this approach is working: Travel’s more and more profitable year-on-year and has expanded massively over the past 10 years.

So what does the future hold for WHSmith’s Travel business?

For starters, expansion – especially overseas. Our International business is successful and growing very fast, with global stores in over 20 countries and over 60 airports worldwide. As you’d imagine, there are plans for more in the pipeline.

We’re also developing at home: new locations, formats and channels. That means exploring our 3 operating models – directly run, joint venture and franchise. At the same time, we’re constantly changing our offer, making sure it reflects what customers want. To deliver that we also constantly review our approach, looking for new and better ways of working.

Our aim? It’s very simple: to be the leading retailer in convenience, books and news for the world’s travelling customer.

So what does the future hold for WHSmith’s Travel business?