Our goal is to make every one of life’s journeys better and at the heart of this are our people, customers, and partners. You contribute to the success of this by delivering our customer journeys every day. This role is about making the store a success by being the key player in delivering a seamless store operation, ensuring stock availability, and supporting the team in providing great service. What being an InMotion Support Assistant is all about:

• Operational Excellence: Supporting daily operations by managing incoming deliveries, processing stock, and ensuring smooth warehouse-to-shelf transitions.
• Stock Powerhouse: Taking ownership of replenishment to ensure shelves are well-stocked, allowing the team to focus on providing outstanding service.
• Brand Ambassador: Representing the InMotion brand by maintaining high store standards, ensuring the customer experiences a clean, ticketed, and tidy store at all times.
• Service Support: Actively assisting the team and customers by being approachable and efficient, helping to reduce wait times and keep the store flow moving.
• Safety First: Taking responsibility for your own safety and that of others by following all Health & Safety guidelines, ensuring your training and stock handling techniques are up to date.
• Proactive Learning: Staying informed on new product launches and business communications to better support the team and handle stock with care and expertise.
• Collaborative Spirit: Sharing ideas and feedback openly with your team and manager to foster an environment where everyone feels valued and heard.
• Flexibility: Adapting to the needs of the business by working collaboratively as part of the wider Terminal 3 team, handling a variety of tasks from deliveries to floor support.
• Ownership of Growth: Seeking opportunities to learn, setting development goals with your line manager, and embracing feedback to enhance operational performance. Role Details:
  • Location: Heathrow Airport, Terminal 3 (Airside)
  • Contract: 24 Hours Per Week – Permanent
  • Shift Pattern: Fully Flexible (Rotational shifts between 05:00 and 22:00)

Airport Requirements:

• 5 years continuous references: To gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps.
• Criminal Records Bureau Check: To be completed by WHSmith if your application is successful.
• Photographic ID: i.e. Passport or UK Driving Licence.
• Fully Flexible: Ability to work a rotational shift pattern between 05:00 and 22:00 in Terminal 3.

What our Stores would love to see:

• A passion for retail operations and maintaining exceptional store standards.
• A physically active approach to work and a drive to manage stock efficiently.
• Confident communication skills within a professional team environment.
• Motivated to achieve fantastic results and adaptable to meet company goals.

How we reward our teams: We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, and paid annual leave, we’ll reward you with a great team environment of professionals and a range of deals from retail partners. Whether it’s an employee discount to help you save or our Employee Assistance Programme to support your physical, mental, and financial wellbeing, we are here for you. About us: WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, and rail stations. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer; we want our colleagues to feel welcome and free to be themselves with us.