At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth. That’s why our IT team works closely with stakeholders to develop and implement technology solutions.As a Business Analyst here you will be responsible for analysing, recommending and defining business requirements to implement new business models and enhance existing processes, products and services.

What you will be doing:

• Working with stakeholders to identify and document business requirements
• Defining project delivery schedule with IT Project Manager and Business Partners
• Analysing existing business processes and identifying areas for improvement
• Preparing and delivering business / technology change proposals to stakeholders with comprehensive risk and impact assessment
• Building and maintaining relationships with internal IT Teams and 3rd party suppliers
• Developing training materials and conducting training sessions for end users
• Overseeing implementation of approved process improvements across the business group and IT
• Developing end-to-end test cases to deliver robust applications and services

What we are looking for:

• A proven Business Analysis background
• Excellent understanding of IT processes and associated skills.
• Experience of working with both Agile and Waterfall development methodologies
• Proven experience of managing a multi project portfolio
• Ideally previous experience in Retail, Logistics, FMCG, Manufacturing or CPG

How we reward our teams:

• Hybrid Working Model from home and in the office
• 4pm Friday Finish
• Flexible Working
• 24 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
• Family Friendly Leave
• Competitive Pension Contribution
• Sharesave Scheme
• Annual Bonus based on company and personal performance
• Competitive Salary
• Staff Discount Card for stores and online

About us

Celebrating 230 years, we’re proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 12,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve.

WHSmith have occupied our place in our customers’ hearts for over two decades. You’ll find our stores and our family of brands in airports, hospitals, railway stations, on high streets and in shopping centres – as well as right across the world! We are an ambitious team that thrives on pace, collaboration and innovation resulting in a real entrepreneurial culture.

At WHSmith, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you—you’re welcome here.

We’re also open to flexible working where possible, so if that’s something you need, let’s chat. And if you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!