Job Purpose

We are looking for a friendly, enthusiastic and customer-focused Barista to join our Costa Coffee team. The successful candidate will be responsible for delivering excellent customer service, preparing high-quality coffee and beverages, maintaining cleanliness and ensuring customers enjoy a welcoming experience.

Key Responsibilities

• Welcome customers warmly and provide excellent customer service.
• Take customer orders accurately and process payments using the till system.
• Prepare and serve a variety of hot and cold drinks, including espresso-based coffees, teas and other beverages.
• Prepare and serve food items in line with company standards.
• Operate coffee machines and other equipment safely and efficiently.
• Maintain high standards of cleanliness, hygiene and food safety.
• Restock coffee, milk, cups, food and other supplies when required.
• Follow company procedures for food preparation, storage and allergen management.
• Handle customer questions, feedback and complaints professionally.
• Work effectively as part of a team to ensure smooth daily store operations.
• Support colleagues during busy periods and maintain efficient service.
• Follow health and safety policies and company standards.

Skills and Qualifications

• Excellent communication and customer service skills.
• Friendly, positive and approachable attitude.
• Good teamwork and time-management skills.
• Ability to work in a fast-paced environment.
• Attention to detail and willingness to learn.
• Basic numeracy and cash-handling skills.
• Previous barista or hospitality experience is desirable but not essential.
• Full training will be provided.

Personal Attributes

• Reliable, punctual and hardworking.
• Passionate about coffee and customer service.
• Flexible and adaptable.
• Professional appearance and positive attitude.
• Able to work independently and as part of a team.

Working Conditions

• Shift-based working, including weekends and bank holidays where required.
• Standing for extended periods.
• Working in a busy coffee shop environment.
• Flexibility to support different operational needs.

What We Offer

• Full training and development opportunities.
• Supportive team environment.
• Opportunities for career progression.
• Employee benefits in line with company policy.