A Costa Barista at WHSmith provides excellent customer service by making coffee, maintaining cleanliness, and creating a positive coffee shop atmosphere, requiring strong communication and customer focus in a fast-paced environment. The role emphasizes customer experience, quality coffee preparation, and ensuring store standards are met, making it a role focused on building community.

• Customer Service: Delivering first-class customer service and creating a warm, charming experience for customers.
• Coffee Preparation: Making coffee and other drinks while maintaining high standards of quality and consistency.
• Store Operations: Maintaining cleanliness and standards in the store, including replenishing displays and keeping the area tidy.
• Teamwork: Collaborating with other team members to ensure a smooth and efficient coffee shop environment.

What our Stores would love to see:

• A passion for customers having an exceptional experience in store.
• Confident in communicating within the team.
• Motivated to achieve fantastic results and standards.
• Adaptable to meet company requirements and goals.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.