As a Team Leader - Bookseller, you’ll lead and inspire your team to provide exceptional customer service and Book knowledge, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.

What being a Team Leader at Harrods is all about?

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
• Supporting our colleagues in an environment where everyone feels valued and welcome.
• Creating a sense of pride within the store to ensure we are operating safely and legally.
• Leading by example in creating and delivering world class customer experiences instore and ensuring the team are proactively greeting and approaching customers.
• Taking time to understand and learn about our customers to be able to tailor approach.
• Supporting the team in recommending and advising customers on the books we sell.

• Ensuring we are meeting high standards of display and visual merchandising standards.

What our Store Leadership Team would love to see:

• Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV, NPS and driving sign ups of the Harrods Rewards card.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Flexibility of approach that will allow you to support other stores in the area when needed.
• Ability to build strong relationships within the team and with our landlord. Attending meetings and communicating clearly and effectively.
• Experience of supporting employee training and development, and motivating teams to deliver their best.
• Demonstrating strong communication skills and great attention to detail.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our department stores, airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of Harrods, Selfridges, M&S and Costa Coffee, which ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.

PLEASE INCLUDE A COVER LETTER WITH ALL APPLICATIONS TO BE CONSIDERED FOR THE ROLE.