Head of Technical and Quality

London – Aldgate | Hybrid working

At WHSmith, our people are at the heart of everything we do. A unique opportunity has arisen for an experienced technical and product development leader to define and build the future strategy and op model for a global travel retailer. Following the sale of the High St business, and as part of the ongoing strategy to grown own brand, WHSmith Travel is looking for a Head of Compliance and Product to shape the future of own brand across food and non-food categories. The brief includes defining the operating model, building a team and scoping the own brand strategy and policy framework for the future.

What You’ll Do

• Lead technical governance, risk, and compliance across all product categories
• Own product safety, quality and technical standards for food and non-food
• Develop and grow our Own Brand range and sourcing strategy
• Act as WHSmith’s subject matter expert on regulation, compliance, and product standards
• Lead and inspire a high-performing Technical, Safety and Product Development team
• Represent WHSmith externally with regulators and industry bodies

Who You Are

• Experienced technical leader within retail or manufacturing
• Strong knowledge of food and non-food compliance, BRCGS, HACCP, and UK legislation
• Skilled stakeholder manager with a collaborative, hands-on approach
• Passionate about product quality, innovation, and continuous improvement

What We Offer

• Competitive salary + car allowance + annual bonus
• Hybrid working model
• 25 days holiday + Birthday off + Bank Holidays (with option to buy more)
• Early finish Fridays (4pm)
• Competitive pension contribution
• Staff discount in-store and online

Be part of a brand that’s been trusted for over 230 years.Apply now and help shape the next chapter of WHSmith’s product excellence.