Hospitality Operational Excellence Manager
Location: Aldgate, England, United Kingdom
Contract type: Full-time
Brand: WHSmith Travel
Pay: £40 per hour

A JOURNEY
THAT COULD
TAKE YOU PLACES.
Job Overview
Hospitality Operational Excellence Manager
Location: Field Based role - South region Secondment for 6mths
Salary £40,000 year - Pro Rota
About the Role:We’re on a mission to make every journey better—and our hospitality teams are at the heart of that. As a Hospitality Operational Excellence Manager, you’ll lead the performance and service standards across our hospitality stores, ensuring every customer experience is exceptional.
Key Responsibilities:
- Coach and develop store teams to deliver consistent, high-quality food and coffee service.
- Drive commercial performance through SMART business planning and data-led decisions.
- Champion a customer-first culture, enhancing service, sales, and brand standards.
- Collaborate with stakeholders to align operations with trading plans and seasonal peaks.
- Analyse customer feedback and sales data to identify opportunities for growth.
What You’ll Bring:
- Proven experience in hospitality management, ideally in food and coffee.
- Strong coaching and leadership skills with a passion for developing others.
- Commercial acumen and the ability to turn insights into action.
- A collaborative, inclusive approach with excellent communication skills.
- A genuine passion for delivering outstanding customer experiences.
Why Apply?This is a fantastic opportunity to shape the future of our hospitality offer, influence commercial success, and grow your career in a dynamic, people-focused environment.

Our values
We strive to be outward-facing and customer-focused:
an organisation that keeps its promises. Living our four key values is an important part of achieving this aim.

Customer Focus
We keep the customer at the heart of all that we do.

Value Our People
Our people are respected and valued in an honest, open environment.

Drive for Results
We push ourselves to achieve ambitious and competitive results – delivered with pace.

Accountability
We take personal responsibility and deliver what we say we will.
Hospitality Operational Excellence Manager
Location: Aldgate, England, United Kingdom
Contract type: Full-time
Brand: WHSmith Travel
Pay: £40 per hour