The Role

At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth.

We now have an exciting opportunity for a Lead Administrator to join our High Street Central Admin Team at our Support Centre in Swindon for a 12 month fixed term contract.

The main purpose of a Lead Administrator is to ensure the Central Admin Team delivers right first time on pricing and promotional initiatives that support our store colleagues in delivering our business goals.

The Central Admin Team are the backbone of the business, from setting up new lines, to pushing through all the pricing and promotions; the team is integral to making our stores a success. You will be the proactive leader of this team delivering success.

What you will be doing

• You’ll be the expert on Admin processes, ensuring processes are followed and actions are completed on time coordinating between different functions
• Liaising with Central Trade Planning and Operations to plan and prepare for upcoming store activity
• Managing the day to day workload of the Central Admin Team including prioritising and allocating workload where needed
• You will form part of the Central Admin Team and report into the Supplier Engagement and Commercial Process Manager
• Constantly reviewing admin processes and identify new potential efficiencies to drive performance including documenting new ways of working

What we are looking for

• Excellent written and verbal communication skills
• Proactive personality with the ability to communicate across business levels
• Managed or led a team previously
• Highly planned with excellent attention to detail
• Ability to translate business needs from simple briefs
• Retail or Admin experience desirable

How we reward our teams

• Hybrid working model from home and in the office
• 4pm Friday finish
• Flexible Working
• 24 days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
• Family friendly leave
• Company pension scheme
• Sharesave Scheme
• Annual Bonus based on company and Personal Performance
• Competitive salary
• Staff discount card for stores and online

About us

Celebrating over 230 years, we’re proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 12,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve. 

WHSmith have occupied our place as the Hub of the High Street and in our customers’ hearts since 1792. Across our diverse estate of over 500 stores on UK high streets, with our wide-ranging store sizes and formats, we sell a large range of products including stationery, greeting cards, art and craft, newspapers, magazines, books and drinks. We are an ambitious team that thrives on pace, collaboration and innovation resulting in a real entrepreneurial culture. 

At WHSmith, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you—you’re welcome here.

We’re also open to flexible working where possible, so if that’s something you need, let’s chat. And if you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!