Logistics Co-ordinator - International and InMotion
Based; Swindon (3/4 office days plus home working)
Fixed Term Contract to end Feb 2025

At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth.

We now have an exciting opportunity for a Logistics Coordinator to join our Logistics team at our Support Centre in Swindon.

Purpose
Ensure that the paperwork for deliveries to International stores from all 3 Distribution Centres is accurate and sent in a timely manner to relevant parties to allow for the smooth delivery of stock across borders.

Where issues arise, have the ability to create the right focus and review, involving the relevant parties from DC’s, Stores and across the business to enable quick issue resolution.

Responsible for the tracking of International and InMotion stock from picking, through despatch to store deliveries, feeding back on issues and understanding how to investigate and resolve problems.
Understand the whole process for International Shipping and have the ability to pick up the paperwork and tracking for holiday cover.

What you will be doing;

• Agreeing store orders to be picked by the DC’s with the Merchandising Teams taking account of business priorities. Then releasing picks for the EU DC within the timescales agreed with the partner
• Ensuring that the export paperwork for deliveries to International stores from all UK and EU DC’s is accurate and sent in a timely manner to relevant parties to allow for the smooth delivery of stock across borders
• Where issues arise create the right focus and review, involving the relevant parties from partners, DC’s, Stores and across the business to enable quick issue resolution
• Responsible for the tracking of stock from picking, through despatch to store deliveries, feeding back on issues and understanding how to investigate and resolve problems
• Understanding the process for identifying tariff codes to support maintaining and updating product country of origin and HS Codes database
• Liaising with external logistic companies to arrange collection and tracking of stock to support the International recall process
• Working with DC’s, Transport and partners to track consignments throughout the supply chain and feedback any delays/concerns
• Managing the logistic operations and network for InMotion stores, ensuring successful weekly deliveries into stores, meeting strict deadlines for new store set up and product launches
• Managing the recall process of high value stock exiting InMotion stores and returning back to suppliers. Working across multiple internal departments and external suppliers to ensure stock is returned safely and within timeline

What we are looking for;

• Excellent Excel skills - Pivot Tables, V-lookups, Data Manipulation
• Knowledge of international and Distribution Centre processes a bonus – not a must have - good administration skills
• Keen eye for detail and accuracy with the ability to work to tight deadlines and prioritise workloads
• Ability to remain calm under pressure and be adaptable within a fast paced environment
• Ability to have difficult conversations and challenge the process and people where appropriate and the ability to influence cross functionally
• Good relationship builder
• Flexibility to work working hours / patterns and location if required

How we reward our teams:

• Hybrid Working Model from home and in the office
• 4pm Friday Finish
• Flexible Working
• 24 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
• Family Friendly Leave
• Company Pension scheme
• Sharesave Scheme
• Annual Bonus based on company and personal performance
• Competitive Salary
• Staff Discount Card for stores and online

About us: 
Celebrating 230 years, we’re proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 12,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve. 

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.