Post Office Support Coordinator

Field Based (Travel required South/South East/South West England)

Grade C + job needs car

At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers.  The ones that enable our growth.

We now have an exciting opportunity for a Post Office Support Coordinator to join our Retail Operations High Street team at our Support Centre in Swindon. 

The main purpose of a Post Office Support Coordinator is to support the High Street and Post Office Operation with delivering conformance and mitigating risk by completion of SCRs, loss investigations, audit investigations, as well as ensuring the management teams have the training and skills required to complete all necessary tasks.

What you’ll be doing

• Communicating with WHSmith Store and Post Office Management teams to identify knowledge gaps within the Post Office and raising concerns regarding issues to the Post Office Team.

• Providing on site and over the phone training within the Post Office KPIs

• Carrying out on-site visits completing SCRs, Losses investigating and Audits investigations and any specific risk areas identified by Post Office team or themselves

• Facilitating in identifying procedural gaps within the store and support with development plan

• Advising Stores on appropriate actions to limit or rectify losses in Post Office.

• Creating an effective communication routine with all High Street and Post Offices within their area by building a strong relationship with teams and developing a clear means for stores to access support as required.

• Reviewing data and reports to identify risk areas within Profit Protection and Post Office focuses and actively source ways to reduce

• Fulfiling a visit schedule to ensure Post Offices are visited regularly with clear Post Office focuses

• Ensuring compliance measures are met in stores during visits and issues are dealt with immediately

What we are looking for

• Previous Post Office or financial services experience

• Analytical view of data to pull out trends and risks

• Knowledge of managing budgets and working to targets and understanding of profit and loss reports

• Experience of managing a team, leading by example and setting high standards

• Ability to build and maintain relationships with internal and external parties

• Experience of coaching, mentoring and presenting to groups

How we reward our teams  

• 4pm Friday finish 

• Flexible Working 

• 24 days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday  

• Family friendly leave 

• Company pension scheme 

• Sharesave Scheme 

• Annual Bonus based on company and Personal Performance 

• Competitive salary

• Staff discount card for stores and online 

About us 

Celebrating over 230 years, we’re proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 12,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve. 

WHSmith have occupied our place as the Hub of the High Street and in our customers’ hearts since 1792. Across our diverse estate of over 500 stores on UK high streets, with our wide-ranging store sizes and formats, we sell a large range of products including stationery, greeting cards, art and craft, newspapers, magazines, books and drinks. We are an ambitious team that thrives on pace, collaboration and innovation resulting in a real entrepreneurial culture. 

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.