At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth. That’s why our Facilities team is passionate about creating an environment where people can be creative and trailblazing in order to do their best work.

The role of the Receptionist is truly cross-functional – you will be right at the centre of the business, an integral role in ensuring the smooth operation of the office and setting a great first impression with visitors and staff.

What you will be doing:

• Serve as the first point of contact for visitors, managing their arrivals, offering refreshments, and ensuring a welcoming reception area.
• Handle general inquiries, emails, and phone calls with professionalism; oversee visitor management and security compliance.
• Assist the Office Manager with administrative tasks such as data entry, document preparation, and office systems management.
• Manage office supplies, inventory, and orders; assist with onboarding new staff and preparing necessary materials.
• Handle mail, parcels, and courier deliveries, and maintain an organized post room; assist with office equipment and facility maintenance.
• Oversee kitchen stock, restock supplies, and ensure the cleanliness and functionality of kitchen appliances and communal areas.
• Provide support and coverage for office and facilities management during the Office Manager's absence.

What we are looking for:

• Proven experience as a receptionist, office administrator, or similar role in a fast-paced environment. 
• Excellent verbal and written communication skills, with a professional and approachable demeanour. 
• Strong organisational skills with the ability to manage multiple tasks and prioritize effectively. 
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook). 
• A proactive and self-motivated attitude with excellent problem-solving skills. 
• Ability to work collaboratively and build positive relationships with colleagues, clients, and suppliers. 

How we reward our teams:

• 4pm Friday Finish
• Flexible Working
• 24 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
• Family Friendly Leave
• Company Pension scheme
• Sharesave Scheme
• Annual Bonus based on company and personal performance
• Competitive Salary
• ​​​​​​​Staff Discount Card for stores and online

About us:

Celebrating 230 years, we’re proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 12,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve.

Our UK Travel & International office is based in a buzzing part of central London close to Liverpool Street Station. We are an ambitious team that thrives on pace, collaboration and innovation resulting in a real entrepreneurial culture. It’s perfect for people who are happy to use their initiative and embrace life outside their comfort zone.

WHSmith have occupied our place in our customers’ hearts for over two decades. You’ll find our stores and our family of brands in airports, hospitals, railway stations, on high streets and in shopping centres – as well as right across the world! We are an ambitious team that thrives on pace, collaboration and innovation resulting in a real entrepreneurial culture.

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.