Singapore Changi Airport

About us

WH Smith is one of the World’s most popular bookseller, newsagent and convenience retailers and is loved by millions of customers who shop in our Stores across the world. But did you know we’ve been around since 1792 and have over 14,000 employees across the globe, we want everyone to feel welcome and we’ve lots to celebrate. We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism. Whilst continuing to empower our sustainability promise of Planet, People and Community.

At our Travel Stores, you will help our customer before or after their trip, by assisting them with queries, advice and great service. You will ensure that your team keeps our stores looking there best, replenishing stock, handling deliveries, and creatively merchandising new displays, all whilst remaining a friendly face within the store. Thanks to your great service, wherever our customers are going, you can be sure they will always remember WHSmith.

Accountabilities

Team Leadership & Operations

• Supervise and support retail staff in their day-to-day duties.
• Lead by example on the sales floor, ensuring excellent customer service and engagement.
• Assist in training and onboarding of new staff.
• Monitor shift schedules, breaks, and staff deployment to maintain efficiency.

Sales & Customer Service

• Ensure consistent delivery of excellent customer service.
• Handle customer feedback, queries, or complaints promptly and professionally.
• Support the Store Manager in achieving daily and monthly sales targets.
• Promote upselling and cross-selling initiatives among team members.

Store Presentation & Standards

• Ensure visual merchandising and product displays meet brand and promotional guidelines.
• Maintain cleanliness and organisation of the store, including stockrooms and POS areas.
• Monitor store safety, hygiene, and adherence to airport and company security protocols.

Inventory & Stock Management

• Assist in receiving, unpacking, and organizing deliveries.
• Conduct stock counts and help minimize stock loss through proper control procedures.
• Monitor stock levels and coordinate with the Store Manager for timely replenishment.

Cash Handling & Reporting

• Perform POS transactions, refunds, and end-of-day cash reconciliation.
• Ensure accurate daily reporting and assist in sales audits when required.

Requirements

• Proven experience in retail, with at least 1–2 years in a supervisory or team lead role.
• Strong leadership and interpersonal skills.
• Customer-focused mindset with excellent communication skills.
• Ability to work in a fast-paced environment, including weekends and public holidays (based on airport shift rotations).
• Basic knowledge of inventory systems and POS operations.
• Physically fit to manage stock and assist with store setup or replenishment.
• Able to work rotating shifts (including early morning and night shifts if necessary).

Our Values

Here at WHSmith we live by four core values which are as relevant today as they were back in 1792. We always want to look outwards, focus on our customers and keep our promises. Our values help us just do that!

• Customer Focused: We keep our customers at the heart of everything we do.
• Value Our People: Our people are respected and valued in an honest and open environment.
• Drive For Results: We push ourselves to achieve ambitious and competitive results, delivering with pace.
• Accountability: We take personal responsibility and deliver what we say we will.

*To be successful in role, valid security checks must be completed.

Job Type: Full-time, Permanent

Pay: $2,900.00 - $3,000.00 per month

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Schedule:

• Rotational Shift:

· A shift = 5.45AM*- 3.30PM // 7.00AM - 4.45PM
· B shift = 3.15PM - 1.00AM* // 1.15PM - 11.00PM // 2.15PM - 12.00AM*
*Transport provided for odd hours.

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

License/Certification:

• Singapore residency (Required)

Work Location: In person