The Role
At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth. That’s why our Trading Loss team is passionate about creating an environment where people can be trailblazing in order to do their best work.

The role of the Senior Trading Loss Manager is truly cross-functional – you will be right at the centre of the business, leading and driving the Trading Loss agenda. You will have full accountability and an opportunity to shape the future of the business through your trading loss team.

What you'll be doing

• Provide Operational process and expertise on trading losses​

• Lead TL/FS focus on the Regions and coaching/development of LPS team​

• Influence Regional teams in areas of TL and Ops processes by active participation in Leadership/Regional/Area meetings​

• Visit stores to conduct Support Control Review assessments and training in large air to support Ops teams​

• Carry out post-audit response visits at targeted stores​

• Support the business in developing systems for new formats and franchise businesses where required​

• To work with finance and trading on impacting Issues and data
• Delivery of Trading losses KPIs in large outside Heathrow and Gatwick (in-motion included)
• To provide senior Loss Prevention expertise to the field team and Trading losses Specialists, to reduce Shrink, known Losses and improve Ops best practice

What we are looking for

• Field management experience preferable​

• Food safety level 1-3
• ​​​​​​​Solid LP knowledge and expertise​

• In depth Stores Operational knowledge​

• Financial awareness​

• People and Influencing skills​

• Customer facing

​​​​​​​About us
Celebrating 230 years, we’re proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 12,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Our UK Travel office is based in a buzzing part of central London close to Liverpool Street Station. We are an ambitious team that thrives on pace, collaboration and innovation resulting in a real entrepreneurial culture. It’s perfect for people who are happy to use their initiative and embrace life outside their comfort zone.

​​​​​​​At WHSmith, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you—you’re welcome here.

We’re also open to flexible working where possible, so if that’s something you need, let’s chat. And if you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!