Store Supervisor (Evening & Weekends)

Celebrating over 230 years, WHSmith continues to grow and evolve as a globally recognised brand, now present in over 30 countries. We’re proud to be the familiar name customers trust on their journeys – and just as proud of our diverse community of 11,000+ colleagues who help shape a better business every day through our commitment to our people, our planet and the communities we serve. We’re looking for a proactive, people‑focused Store Supervisor to join the team at Shannon Airport.

What You’ll Be Doing

As a Store Supervisor, you’ll play a key role in the daily running of the store. You’ll lead by example, and ensure the team is set up for success.

Customer Focus

• Supporting and serving customers with confidence and enthusiasm.
• Knowing your store and your customers, and sharing meaningful feedback to improve the experience.

Drive for Results

• Understanding daily store targets and influencing ways to achieve them.
• Reviewing dashboards, receipts and TPC performance to drive improvements.

Accountability

• Ensuring all daily legal, food safety and due diligence checks are completed.
• Managing daily cash reviews and operator checks.
• Raising and tracking issues through the Feedback system, MML or IT.
• Ensuring the store is always safe, legal and compliant.

Value Our People

• Creating a supportive, inclusive environment where everyone feels valued.
• Communicating clearly with colleagues and acting on feedback.
• Observing and encouraging best practice and positive behaviours.
• Supporting new starters and contributing to a strong team culture.

What You’ll Bring

• A positive, forward‑thinking approach to problem solving.
• Confidence in leading by example and supporting your team.
• Strong organisational skills and attention to detail.
• A passion for delivering great customer service.
• Willingness to learn, grow and share feedback.

Why Join WHSmith?

Celebrating 230 years, we’re proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 5,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve.

At WHSmith, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you – you’re welcome here.