Team Leader - InMotion – [Location]

WHSmith has a remarkable heritage and we are seeing growth in our airports, hospitals, rail stations and motorway services. We want to provide products to everyone on any of life’s journeys. Our InMotion brand, is a leading digital accessories business, offering an amazing customer experience with all the latest tech. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

As a Team Leader at [XXX Location] you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.

Airport Requirements:

• 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps.
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
• Photographic ID i.e. passport or UK Driving Licence.

What being a Team Leader is all about:

• Our Team Leaders are key members of the in-store Management Team. Your role is to help our people be the best that they can be and to assist in driving sales, commerciality and service standards.
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness, in an environment where everyone feels valued and welcome.

• Playing a key role in supporting the Management Team to make sure your colleagues are, set clear and measurable targets, which are reviewed regularly.
• Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally.

What our Store Leadership Team would love to see:

• Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.

• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Proven people development experience, focused on fostering a supportive, productive, efficient and inclusive environment.
• Confidence in energising, influencing and motivating store management and teams to deliver exceptional service and performance.
• Organised, proactive and someone who thrives in a fast-paced retail environment.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.