We have an exciting new opportunity at Schiphol Airport for a positive and ambitious leader to join our team.
As a Store Supervisor at WHSmith, you’ll support and guide your team to deliver exceptional customer service and maintain excellent operational standards in a busy travel retail environment.

What’s in it for me?

As a Store Supervisor, you play a key role in motivating and supporting your team to perform at their best in a dynamic and fast-paced retail setting.
If you enjoy working for WHSmith, there are great opportunities to grow within the company and further develop your career.

This is a fantastic opportunity for an ambitious and talented Supervisor to join an established retailer that continues to expand and build partnerships across the world.
Wherever our customers are travelling, WHSmith is always there – just as we have always been.
In a global company like ours, you never know how far you might go.

What does the role look like?

As an experienced Supervisor, you take pride in maintaining excellent store operations and act as a true ambassador for WHSmith.

Your responsibilities include:

• Driving sales and managing costs to support store profitability
• Motivating and supporting the team to deliver a great experience for every customer
• Assisting in recruitment, training, and development of team members
• Coaching, mentoring, and creating a culture of learning, support, and recognition
• Maintaining high standards in-store and ensuring safe and compliant working practices

Our Core Values

At WHSmith, we live by four core values that are just as important today as they were in 1792.
As a Store Supervisor, you uphold and promote these values to achieve the best results:

• Customer Focus: The customer is at the heart of everything we do.
• Valuing Our People: Our people are respected and appreciated in an honest and open environment.
• Drive for Results: We strive to achieve ambitious goals and deliver with pace.
• Accountability: We take personal responsibility and deliver on our promises.

What experience do I need?

When you join WHSmith as a Store Supervisor, experience in Retail or Hospitality is an advantage—but just as important is your ability to support and inspire your team!
You lead by example, show what “great” looks like, and help bring out the best in everyone.

You are commercially aware and understand that putting customers first is key to success.

Additional Pay and Benefits

• Additional compensation:
• Bonus scheme
• Overtime pay
• Holiday allowance

Employee benefits:

• Career development opportunities
• Pension plan
• Staff discount
• Travel allowance

Experience Required

• Leadership or supervisory experience: 1–2 years (required)

Languages:

• English and Dutch (required)

Work location:

• On-site, Schiphol Airport

Eligibility questions:

• Have you lived in the Netherlands for 8+ years?
• Do you have permission to work in the Netherlands? (Required)
• Willingness to travel for business: 100% (Required)