Everyone feel

Diversity, Equity and Inclusion

View all jobs

It is well known that diverse teams perform better and we want our organisation to reflect the diversity of our customer base and the markets we operate in.

All of our employees should feel that they can be themselves at work, and we encourage them to bring their individual views and experiences to their role and the broader organisation. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. Once a year we carry out a global engagement survey and have regular colleague forums who help make ideas a reality.

Whether it’s through our Diversity, Equity and Inclusion Committee and employee networks, our commitment to the communities we work with, or our external partnerships with organisations such as Diversity in Retail, the Business Disability Forum, and Stonewall, we will continue to support and celebrate with our employees so that our business continues to grow in the right way.

Driven by our colleagues' feedback...

We’ve recently launched a number of employee networks that support WHSmith on our journey to being an even better place to work, and help us to develop more inclusive practices and policies across our business. These include networks for Pride, Gender, Race, Disability and Parents & Carers. Hear from some of our network chairs

  • Our
  • Employee
  • Networks

Hear From Our Network Chairs

Gender Equity Network

“We believe that gender shouldn’t be a stumbling block on your path to happiness and success. We will challenge when we see inequity, we will break the mould when it comes to gender stereotypes, and we will listen to what our colleagues need. No matter the different challenges that we all face; male, female, genderfluid, nonbinary or transgender, however you identify, we want to provide the help and resources you need to thrive at WHSmith.” Sian Franklin

Pride Network

“Every LGBTQ+ colleague across WHSmith should be able to safely be their authentic self in the workplace. We want our Pride Network to be led by the many, not the few, with voices across the Group contributing to positive change all year round. Our network is a place to connect, share experiences and make WHSmith an even greater place to work.” Jason Williams

Race and Culture Network

"We are excited to be in the early stages of founding the first Race and Culture Network at WHSmith. We are committed to creating a safe space for our people to share and support one another, whilst also working to build an even better place for our people to work. The Race and Culture Network want to collaborate to drive change to ensure that everyone can really be themselves and bring their full self to work." Maggie Arthur

dis-ABILITY Network

"We are thrilled to have recently launched the first dis-ABILITY Network at WHSmith. We have minimised ‘dis’ and maximised ‘ability’ in our name, to enable our colleagues and focus on abilities. We are committed to ensuring that our people with additional challenges feel safe and supported at work. We’re also focussed on creating a community for people to come together – either those with additional needs themselves, or those supporting others with additional needs – in order to share experiences and connect with like-minded individuals." Amy Giannotti

Kevin smiling in Head Office

I would describe WHSmith as inclusive, this is really important to me, being a French person and with Vietnamese heritage. Since I joined the company, really, I’ve always felt included

Kevin / WHSmith Travel, Merchandiser, London
Discover the full story

I advise senior leadership on complex business issues, performance, reward and pay, talent and succession goal planning, and more. My role also involves challenging certain senior stakeholders in their decisions. I act as their critical friend for decisions impacting people from both engagement and well-being perspectives, I also work closely with our talent acquisition partners to ensure we have sufficient diversity representation across all levels."

Maggie / WHSmith Travel, People Partner
Discover the full story
Discover more of our stories

Our Values

We strive to be outward-facing and customer-focused:
an organisation that keeps its promises. Living our Four Key Values is an important part of achieving this aim:

Customer Focus

We keep the customer at the heart of all that we do.

Value Our People

Our people are respected and valued in an honest, open environment.

Drive for Results

We push ourselves to achieve ambitious and competitive results – delivered with pace.


We take personal responsibility and deliver what we say we will.