I would describe WHSmith as inclusive, this is really important to me, being a French person and with Vietnamese heritage. Since I joined the company, really, I’ve always felt included
It is well known that diverse teams perform better and we want our organisation to reflect the diversity of our customer base and the markets we operate in.
All of our employees should feel that they can be themselves at work, and we encourage them to bring their individual views and experiences to their role and the broader organisation. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. Once a year we carry out a global engagement survey and have regular colleague forums who help make ideas a reality. We also do regular pulse check-ins to make sure we are continually moving forward.
Whether it’s through our Diversity, Equity and Inclusion Committee and employee networks, our commitment to the communities we work with, or our external partnerships with organisations such as the Business Disability Forum, EveryWoman, workingmums and workingdads we will continue to support and celebrate with our employees so that our business continues to grow in the right way.
I am Muslim and my team gave me gifts over Eid. Many of my team are Christian and some are Hindi so I give them all gifts at Christmas and the Hindus brought in sweets on Baisakhi for us all to share. The culture is so special and beautiful here.
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Our Values
We strive to be outward-facing and customer-focused:
an organisation that keeps its promises. Living our Four Key Values is an important part of achieving this aim:
Customer Focus
We keep the customer at the heart of all that we do.
Value Our People
Our people are respected and valued in an honest, open environment.
Drive for Results
We push ourselves to achieve ambitious and competitive results – delivered with pace.
Accountablity
We take personal responsibility and deliver what we say we will.
Discover Our History
From our first store in 1792 to our 230th anniversary celebrations in 2022, we’ve worked hard to create a special place to start your career journey.
Vision & Values
We're a big business with a big heart and we're excited about our bright future ahead - and it's all thanks to our clear vision and strong values.
Our Responsibilities
We’re proud to be the kind of business who always does the right thing when it comes to our people, our communities, and our planet.
Our Locations
We’ve come a long, long way from Little Grosvenor Street in London. Today, you can buy our products online at whsmith.co.uk, and you’ll also find our stores and head offices across the world.
